Frequently Asked Questions

There are a few ways you’ll be able to check in at the CCW registration desk. You can scan the bar code on the confirmation ticket you received via email, or you can simply tell us your name and company upon arrival, and we can easily look you up in our system.

CCW attendees range from business casual to business chic.

Customer Contact Week attracts a diverse audience of professionals from the customer contact industry, ranging from managers to C-level executives.

All passes include access to the Expo Hall, keynotes, breakout sessions, networking opportunities, entertainment, and food/refreshments.

Your pass includes daily breakfast and lunch, refreshment breaks, coffee, tea, and an open bar at select Expo Hall networking receptions.

Sorry, but we don’t offer storage for bags or suitcases. We’re all about handling customer issues, not luggage!

All sessions will be available on a first-come, first-serve basis. Please review the schedule in advance on the mobile app to plan each day.

If you lose an item during the event, please notify a CCW team member at the registration desk for assistance.

Of course! One week after the event, approved presentations will be made available in the mobile app and on the event website for download.

We’ll have everything related to the event when you check in. Remembering to bring lots of business cards is always important. A lot of our attendees also prefer to bring their own personal devices to help with note taking.

We are committed to ensuring our event is accessible to everyone. Please visit our registration desk or speak to a CCW team member if you require assistance.

If you have any special needs, disabilities, and/or dietary restrictions, let us know so we can make everything comfortable for you.

Did something come up? No worries. Email us and we’ll get you sorted. You can always use your business development contact or audience development manager to communicate these changes as well. Please review our cancellation policy for more information.