Our Team of Customer Service Experts | Customer Contact Week

About CCW

Pioneering the Future of Customer Contact Centers & Customer Experience

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Our mission is to equip professionals with the knowledge and tools they need to create exceptional customer experiences. We aim to foster a community of continuous learning, innovation, and excellence.

Transforming Customer Contact Since 1999

Since its inception in 1999 as Call Center Week, Customer Contact Week has become the premier event for contact center and customer experience leaders. CCW brings together innovators across industries to shape world-class customer journeys through enlightening sessions, unmatched benchmarking, and diverse content. Join us to gain cutting-edge insights and actionable strategies that will propel your business to new heights.

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Elevate Your Experience: What We Offer

  • Enlightening Sessions: Discover sessions that ignite innovation and inspire transformation within your organization.
  • Benchmarking Opportunities: Engage in benchmarking that sets industry standards and drives excellence.
  • Diverse Content: Stay ahead with a rich array of content covering the latest trends and practices in customer contact and experience.
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A timeline with key CCW events from 1999 to 2023, featuring notable speakers and achievements, including awards and milestones in customer experience and event attendance.
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More from Customer Management Practice

The customer contact industry’s trusted partner offering research, events, and online communities.

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Research & Advisory

CMP Research helps customer contact leaders make informed decisions faster amid transformation.

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Digital

The World’s Largest & Most Influential Customer Service Online Platform – CCW Digital – is the global online community and research hub of more than 159,000+ customer contact members.

Become a Member
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CCWomen

CCWomen is a community created by women, for women and allies with the mission to revolutionize the customer contact industry.

Join the Community

Join us at Customer Contact Week

Network with industry leaders, gain actionable insights, and leave with strategies that will propel your business forward. Be part of the journey to redefine customer contact and experience.

Contact Us
Register for an Event